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Terms of Service

Effective date: [DATE]

Note: Short summaries appear in bold at the start of most sections to make this easier to read. The summaries form part of the Terms but do not replace the full text, so please read each section in its entirety.

1. Introduction

By using ClubLe you agree to these Terms, our Privacy Policy and our Community Guidelines. Read them before you start.

These Terms of Service ("Terms" or "Agreement") are between you and ClubLe, Inc., a Delaware corporation ("ClubLe", "we", "us", "our"). They govern your access to and use of the ClubLe service, whether delivered through WhatsApp, our website at cluble.app, or any other channel or platform we may offer (together, the "Service").

Your use of the Service is also subject to our Privacy Policy and Community Guidelines, which are incorporated into this Agreement by reference. If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. We will post material changes on this page with a new effective date and, where we consider it appropriate or where required by law, notify you through the Service (for example, by WhatsApp message or email). Your continued use of the Service after the effective date of updated Terms means you accept them. If you do not accept a change, stop using the Service and ask us to close your account.

Nothing in these Terms affects statutory rights you have as a consumer under the laws of your country of residence that cannot be waived or limited by contract, including under UK and EU consumer protection law.

2. What ClubLe Is (and Is Not)

ClubLe introduces you to people to do activities with. We are not a dating service, a booking platform, a sports club or an events organiser.

ClubLe is an AI-powered concierge that helps people form real-world connections over shared activities, such as padel, bouldering and running. The Service operates primarily through WhatsApp: you talk to the ClubLe concierge in chat, and we introduce you to other members, suggest sessions, and handle first-introduction logistics.

You understand and agree that:

  1. We make introductions, not guarantees. We use information you provide, your responses to our questions, and behavioural signals from your use of the Service to suggest connections we believe will work well. We do not guarantee that any introduction will take place, that any person we introduce you to will attend, respond, or be compatible with you, or that you will enjoy any session.
  2. The AI concierge is software. Messages from the ClubLe concierge are generated by automated systems, including artificial intelligence. They may occasionally be inaccurate or incomplete. The concierge is not a person, and nothing it says constitutes professional advice of any kind.
  3. Activities happen in the real world. Sessions arranged through ClubLe take place at venues we do not own, operate or control. Venues, courts, coaches and any equipment are provided by third parties under their own terms and rules.
  4. We are not party to your relationships. Once introduced, what you and other members do, on or off WhatsApp, is between you. We are not an agent, representative or insurer of any member.

3. Eligibility

You must be 18 or over and legally able to enter this Agreement.

By using the Service you represent and warrant that:

  1. You are an individual (not a company or other entity) aged 18 or over;
  2. You are legally capable of entering a binding contract with ClubLe;
  3. You are not prohibited by law from using the Service;
  4. You are not subject to any sanctions regime, or located in a country subject to a comprehensive U.S. Government embargo, that would prohibit us from providing the Service to you;
  5. You have not been convicted of, or pleaded no contest to, any crime involving violence, the threat of violence, or sexual misconduct, and you are not required to register as a sex offender with any authority;
  6. You do not hold another active ClubLe account; and
  7. You have not previously been removed from the Service by us, unless we have given you express written permission to return.

If you cease to meet any of these requirements, your authorisation to use the Service is automatically revoked and you must stop using it. We may suspend or close your account at any time if we believe you do not meet these requirements.

4. Your Account and the WhatsApp Channel

Your ClubLe account is tied to your phone number and WhatsApp. WhatsApp is a third-party service with its own terms.

Your account is identified by the phone number you use to message us on WhatsApp. You agree to:

  1. Use your own phone number and identity, with no impersonation and no accounts on behalf of others;
  2. Keep your contact details accurate and up to date;
  3. Not share your account or let anyone else interact with the Service through your number; and
  4. Take reasonable steps to keep your device and WhatsApp account secure. You are responsible for activity that occurs through your number.

WhatsApp is operated by Meta and governed by its own terms and privacy policy, which you must comply with separately. We are not responsible for the availability, security or functioning of WhatsApp, and interruptions to WhatsApp may interrupt the Service.

5. How Connections Work; Personality and Behavioural Data

We ask you questions over time and observe how sessions go. We use this to make better introductions. Be honest.

To make introductions, ClubLe collects and uses:

  1. Information you give us: your answers to onboarding and follow-up questions, including short questions we send after sessions, your activity preferences, availability and skill level;
  2. Personality signals: your responses to questions based on established personality research, which help us understand how you like to play, socialise and connect; and
  3. Behavioural signals: information about how sessions go, such as whether you attend sessions you commit to, feedback from other members, and how you engage with introductions.

You agree to answer honestly. Providing false information about yourself, your skill level or your intentions degrades the Service for everyone and is a breach of these Terms.

You understand and agree that behavioural signals, including feedback from other members, affect the introductions you receive and your continued access to the Service. Repeated no-shows, late cancellations without good reason, or negative feedback from other members may result in fewer introductions, restrictions on your account, or removal from the Service. We are not obliged to disclose the specific feedback or signals underlying any decision where doing so could compromise another member's privacy or safety.

Details of how we collect, use and protect this data are in our Privacy Policy.

6. Your Responsibilities

You agree to:

  1. Comply with these Terms and all applicable laws;
  2. Treat other members with courtesy and respect, both in chat and in person;
  3. Honour your commitments: if you confirm a session, show up on time, and if you cannot, cancel as early as possible;
  4. Be respectful when communicating with our team;
  5. Follow the rules of any venue where a session takes place; and
  6. Review and comply with our Community Guidelines as updated from time to time.

7. Prohibited Conduct

Do not misuse the Service or mistreat other members.

You agree that you will not:

  1. Misrepresent your identity, age, skill level or intentions;
  2. Use the Service for sexual solicitation, commercial promotion, recruitment, sales, or any purpose other than forming genuine connections over activities;
  3. Harass, bully, stalk, intimidate, threaten, defame or otherwise mistreat any person, on or off the Service;
  4. Solicit money, gifts, loans or other items of value from other members;
  5. Request or share other members' personal information beyond what they choose to share with you, or share another person's personal information without their permission;
  6. Use the Service for any illegal, harmful or fraudulent purpose;
  7. Send spam, chain messages or unsolicited commercial content to other members;
  8. Interfere with, disrupt or attempt to probe, scan or test the vulnerability of the Service or its supporting systems;
  9. Use any automated means (bots, scrapers, scripts) to access the Service, or use the Service or member data to develop, train or operate any third-party application, dataset, or artificial intelligence or machine learning system, without our prior written consent;
  10. Reverse engineer, decompile or otherwise attempt to extract the source code, models or methods underlying the Service;
  11. Attempt to circumvent a suspension or removal by creating a new account; or
  12. Submit reports about other members that are false, misleading or made in bad faith.

Any licence and authorisation to use the Service is automatically revoked if you engage in any of the above.

8. Prohibited Content

You must not send or share through the Service any content that:

  1. Is obscene, pornographic, or sexually explicit;
  2. Is abusive, threatening, discriminatory, or promotes hatred, racism, sexism or bigotry;
  3. Is illegal or encourages illegal activity, violence or harm to any person, including promotion of self-harm or dangerous behaviour;
  4. Is defamatory or knowingly untrue;
  5. Contains malicious code of any kind;
  6. Infringes any third party's rights, including intellectual property and privacy rights;
  7. Includes the image or personal information of another person without their consent; or
  8. Is unrelated to the intended use of the Service, including advertising, promotions and solicitations.

Sharing prohibited content may result in immediate suspension or removal.

9. Content

You own what you send us. We need a licence to it in order to run and improve the Service.

"Your Content" means anything you provide through the Service: messages, answers to questions, feedback, photos or other material. "Our Content" means everything else on the Service, including the ClubLe name, branding, software, text and design, all of which is owned or licensed by us and protected by intellectual property laws.

Your Content. You are solely responsible for Your Content. You represent and warrant that it is accurate and that you have the rights necessary to share it. By providing Your Content, you grant ClubLe a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to host, store, use, reproduce, adapt and process Your Content for the purposes of operating, securing, developing and improving the Service, including training and improving our matching and orchestration systems, in accordance with our Privacy Policy and applicable law. This licence continues for as long as reasonably necessary for those purposes, subject to your rights under applicable data protection law.

We may review, moderate, restrict or remove Your Content at our discretion, including using automated systems, but we have no obligation to monitor it.

If you send us suggestions or feedback about the Service, we may use them without restriction or compensation.

Information about other members. Through introductions, you will receive information about other members. You may use it only for the purpose of connecting with them, and may not share, publish or use it for any commercial or unlawful purpose. Information members provide about themselves is not verified by us. Use your own judgement.

Our Content. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service and Our Content for their intended purpose while you comply with these Terms. All other rights are reserved. This licence terminates automatically if you breach these Terms.

10. Third-Party Services, Venues and Bookings

Venues, bookings and payment for court time are handled by third parties. Their terms apply.

The Service may connect with third-party systems, such as club booking platforms, to arrange court time or session slots on your behalf. Where a booking is made:

  1. The booking contract is between you (or the members in your session) and the relevant venue or booking provider, on their terms;
  2. Court fees, venue fees, cancellation policies and refunds are set and administered by the venue or booking provider, not by ClubLe; and
  3. We are not responsible for the acts, omissions, pricing, availability, facilities or policies of any venue or third-party provider.

The Service operates on WhatsApp and may reference or link to other third-party services. We do not endorse and are not responsible for third-party services or content.

11. Fees and Purchases

The core Service may be free or paid. If we charge for anything, we will tell you the price and terms before you pay.

We may offer paid features, memberships or services now or in the future. If we do, the price, billing frequency, renewal terms and cancellation rights will be disclosed to you before purchase and will form part of this Agreement. Unless stated otherwise at the time of purchase or required by applicable law, fees are non-refundable.

If you are a consumer in the UK or EU, you may have a statutory right to cancel certain purchases within 14 days. Where you ask us to begin providing a paid digital service immediately, you acknowledge that you may lose that right once the service has been fully performed, as permitted by law. Nothing in this section limits your non-waivable statutory rights.

Court fees and other venue charges are not ClubLe fees and are governed by Section 10.

12. Safety; No Background Checks; Assumption of Risk

We do not run criminal background checks. Sessions involve physical activity and meeting people in person. Use your judgement.

YOU UNDERSTAND THAT CLUBLE DOES NOT CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS MEMBERS. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT, IDENTITY, HEALTH, ABILITIES OR INTENTIONS OF ANY MEMBER. We reserve the right (but have no obligation) to run screenings using publicly available information at any time, and you authorise us to do so.

Your interactions with other members, in chat and in person, are your sole responsibility. Always use your best judgement and take sensible precautions when meeting people, particularly for the first time.

Sessions arranged through the Service involve physical activity and sport. You acknowledge that participation in padel, bouldering, running or any other activity carries inherent risks, including the risk of injury. You are responsible for assessing your own fitness and ability to participate, complying with venue safety rules, and obtaining any insurance you consider appropriate. To the fullest extent permitted by applicable law, you participate in sessions at your own risk.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded or limited under applicable law.

13. Misconduct and Reporting

Tell us if someone behaves badly. We act on reports and on our own signals.

We do not tolerate misconduct or inappropriate content, on or off the Service. You can report a member or a problem at any time by messaging the concierge or contacting us at [support email].

We use a combination of automated tools, behavioural signals and human review to enforce these Terms and our Community Guidelines. Consequences range from a warning, to restricted introductions, to suspension or permanent removal, depending on the severity and frequency of the conduct. Serious violations, including violence, threats, harassment or illegal conduct, will result in removal.

If you believe we have taken action against your account or content in error, you may appeal by contacting us at [support email]. Knowingly false or bad-faith reports are themselves a violation of these Terms.

We may not share details of enforcement decisions where doing so could compromise the safety or privacy of another member.

14. Privacy

Our Privacy Policy explains how we collect, use and share your personal data, including personality and behavioural data described in Section 5. By using the Service you acknowledge that your personal data will be processed as described in the Privacy Policy and in accordance with applicable data protection law.

15. Account Closure and Termination

You can leave at any time. We can suspend or remove accounts that break the rules.

You may close your account at any time by messaging the concierge and asking us to delete your account, or by contacting us at [support email]. Your data will be handled as described in our Privacy Policy.

We may suspend, restrict or terminate your account, with or without notice, if we reasonably believe you have violated these Terms or our Community Guidelines, misused the Service, or behaved in a way that creates risk for other members or for ClubLe, on or off the Service. Where required by applicable law, we will give you notice and reasons, and an opportunity to appeal.

Sections that by their nature should survive termination, including Sections 9 (licences already granted), 12, 16, 17, 18, 19 and 20, survive closure of your account.

16. Disclaimers

The Service is provided "as is". We cannot promise it will always work perfectly or that every connection will be a good one.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; (B) ANY INTRODUCTION WILL RESULT IN A SESSION, ATTENDANCE OR COMPATIBILITY; (C) ANY CONTENT OR INFORMATION OBTAINED THROUGH THE SERVICE, INCLUDING OUTPUT OF OUR AI SYSTEMS, WILL BE ACCURATE OR COMPLETE; OR (D) ANY VENUE, BOOKING OR THIRD-PARTY SERVICE WILL BE AVAILABLE OR SATISFACTORY.

WE ASSUME NO RESPONSIBILITY FOR THE CONDUCT, IDENTITY, INTENTIONS OR CONTENT OF ANY MEMBER OR THIRD PARTY, ON OR OFF THE SERVICE.

For consumers in the UK and EU: nothing in this section affects statutory guarantees or rights that cannot be excluded under your local law.

17. Limitation of Liability

Our liability to you is limited to the extent the law allows.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLUBLE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL OR OTHER INTANGIBLE LOSSES, ARISING FROM: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) THE CONDUCT OR CONTENT OF ANY MEMBER OR THIRD PARTY, INCLUDING CONDUCT AT SESSIONS OR VENUES; OR (C) UNAUTHORISED ACCESS TO OR USE OF YOUR CONTENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNTS YOU PAID TO CLUBLE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Indemnity

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless ClubLe and its officers, directors, employees and agents from and against claims, damages, losses, liabilities and expenses, including reasonable legal fees, arising out of or relating to Your Content, your use of the Service, or your breach of these Terms. This section does not apply where prohibited by law.

19. Dispute Resolution; Governing Law

Talk to us first. Most problems can be sorted without lawyers.

Informal resolution. If you have a dispute with us, contact us first at [support email] with a description of the issue and what outcome you are seeking. We will try in good faith to resolve it with you. Both parties agree to attempt informal resolution for at least 30 days before starting formal proceedings.

Governing law and venue. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. Subject to the paragraph below, any claim that is not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to the jurisdiction of those courts.

Consumers in the UK and EU. If you are a consumer resident in the UK, the EU or the EEA, this choice of law and venue does not deprive you of the protection of mandatory consumer protection laws of your country of residence, and you may bring claims in the courts of your country of residence. The European Commission's online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.

20. General

The usual legal housekeeping.

These Terms, together with the Privacy Policy, Community Guidelines and any additional terms disclosed at purchase, form the entire agreement between you and ClubLe regarding the Service and supersede all prior agreements on that subject. If any provision is found invalid or unenforceable, the remainder continues in full force. Our failure to enforce any provision is not a waiver of it. Your account and your rights under these Terms are personal and non-transferable; we may assign this Agreement without restriction. Nothing in these Terms creates any agency, partnership, employment or joint venture between you and ClubLe, and you may not make representations on our behalf.

21. Contact

ClubLe, Inc.

[Registered address]

Email: [support email]

Registered agent: Legalinc Corporate Services, Newark, Delaware.